RRA Shipping Policies
UPS Next Day, Second Day and 3-Day Select Shipping Requests:
Website orders are processed for fulfillment first thing in the morning each business day, therefore orders received over the course of each day and night are not processed until the following morning. Orders for in-stock items will ship no sooner than the day after the order is placed. Please keep this in mind when selecting your preferred shipping method.
Rock River Arms Shipping Policies
REQUIREMENTS FOR NON-SERIALIZED ITEMS:
RRA shipping policies apply to all customer orders regardless of whether we receive the order via phone, letter, fax or through our website.
Customers may choose from the following UPS shipping methods:
UPS Next Day Air
UPS Second Day Air
UPS 3-Day Select
All orders must be in before 2:00 pm central time to be able to go Next Day, Second Day, or 3-Day Select. An expedited order received after 2:00 pm central time will go out the next business day as long as the parts are available.
Items will be shipped UPS Ground, if the customer does not specify otherwise. Saturday and Sunday deliveries are not available.
RRA shipping charges are to be determined (TBD) and consist of the UPS fee plus an additional $3 per package for our packaging and handling costs. UPS fees are based on the value, delivery location, the size/weight of the package (1 lb minimum) and the shipping method (applicable COD fees will apply as well).
If the customer orders some items that are available and some items that are on backorder it is RRA’s general practice to ship items as they become available. Whenever RRA makes partial shipments, the customer will be billed shipping (as described above) for each shipment.
UPS will not deliver to a Post Office box. If it is necessary for us to send to a Post Office box, we will do so via USPS Priority (without tracking). Our shipping charge for shipments via USPS to a Post Office box will be determined and consist of USPS fees plus an additional $3 per package for our packaging and handling costs. The customer is responsible for letting RRA know if they want a package shipped via USPS.
Oversize/overweight shipments will be made via “best carrier”. If actual shipping costs exceed UPS costs, actual shipping costs will be charged.
In the event of shipping emergencies (e.g. a strike or other problem with UPS), RRA will utilize alternate shippers. Such an emergency may necessitate changes in our shipping policies and associated costs.
Customers are responsible for freight charges on all refused shipments and reshipped orders.
REQUIREMENTS FOR SERIALIZED ITEMS:
Serialized items (complete firearms, lower receivers, etc) can only be sent to holders of a Federal Firearms License issued by the Bureau of Alcohol, Tobacco and Firearms. Such items require Adult Signature and UPS/USPS fees will apply.
Due to the complexity and recurring changes in the laws and regulations for shipping serialized items, please contact us for our current shipping policies and practices.
Any questions regarding shipping policies should be directed to RRA prior to order being placed.
All shipping policies are subject to change based on the best judgment of RRA.