RETURNS: All returned and/or refused products are subject to a 20% restocking fee. The restocking fee will not apply if the return is the result of an error by Rock River Arms. Shipping fees are not refundable. All returns must be preapproved by RRA, must be issued a return authorization (RMA), and must be returned in new condition within 30 days of order fulfillment. Please contact RRA Sales/Customer Service toll free at 1-866-980-7625 for any additional information and/or return authorization.

If a product is being returned for an exchange, all exchanges must first be preapproved by RRA, Inc.  and must be in new/unused condition and within 30 days of order fulfillment.  Shipping fees are not refundable and the exchange value will be used towards new product of the same or greater value.  The customer is responsible for shipping charges on exchanges.  Discontinued, altered or made to order merchandise cannot be exchanged/returned.  Customer is responsible for shipping.  RRA, Inc. reserves the right to make amendments to this policy.  Please contact RRA sales/Customer Service toll free at 1-866-980-7625 for any additional information.

WARNING: Please Insure that the firearm is unloaded with chamber flag installed if possible or use a plastic wire tie. Do not ship live or spent ammunition in your firearm or in the same shipping container as the firearm. This is a violation of federal law. If you have been instructed to send in spent casings by a Rock River Arms representative, please send them in a separate package with its own completed return form.


  • Record the serial number of your firearm before sending it in.
  • Contact RRA for an RMA (Return Merchandise Authorization) number. Download, print and fill out the Return Merchandise Authorization / Repair Form and pack the completed form with the product. The Return/Repair Form is available as a download by clicking here.
  • Remove all accessories and optics from firearm to prevent loss or damage. List any attached parts / accessories.
  • Pack your firearm in a hard case to prevent damage during transport; product not shipped in a hard case may be refused; if accepted they will be returned to the sender in used shipping case and charged accordingly.
  • Rock River Arms is not responsible for items damaged due to inadequate packaging.
  • For OUT-OF-WARRANTY repairs and returns customer is responsible for shipping charges when returning product to RRA.
  • Ship product to RRA by UPS, U.S.P.S or FED-EX. If RRA is reimbursing shipping costs no Next Day, Second Day or 3-Day Select is reimbursed, GROUND SHIPPING ONLY, unless it is a 1911 handgun and then 2ND DAY AIR only would be reimbursed.
  • For OUT-OF-WARRANTY repairs, customer also pays all PARTS and LABOR costs, including shipping charges and insurance. Payment information is required prior to the return.
  • Serialized components must be returned in accordance with all local, state and federal laws.